SHIPPING & RETURN

Orders will be shipped no later than 4 working days after payment confirmation (unless containing items out of stock). International orders to outside EU will ship on saturday moning.

Shipping costs are based on the final weight of the parcel as detailed in the table below. All shipping cost will be available in your shopping cart before the confirmation and payment of any order.

Free shipping (Spain only) on any order above 70 €.

NON TRACKED MAIL. (Spanish small orders only)

up to 100g: 0.95 euros

up to 500g: 2.25 euros

TRACKED SHIPPING

 

 

 

REST

Kg

SPAIN

EUROPE

OF THE

 

 

 

WORLD

0 - 0.5

5.90 €

9.00 €

12.50 €

0.5 - 1

5.90 €

13.90 €

14.90 €

1 - 15

5.90 €/free

13.90/9.90*

14.90 €

Free shipping (Spain only) on any order above 70 €.

*Reduced shipping cost for Europe:

Orders 1kg or more and up to 75 €: 13.90 €

Orders 75 € or more: 9,90 €

IMPORTANT NOTE: We hace found several problems in Post deposit/PO boxes delivery by courrier. If you need to be delivered to a PO box, please contact us before ordering.

If no transport options became available during the checkout possibly your order is above the weight limit (15 kg for Spanish domestic orders and 10kg for international orders). Please divide your order into smaller ones or contact us (info@terrakami.com) to know other options for heavy parcels.Terrakami will no cover any customs duty applied on the parcel destination.

If you received any damaged shipping please contact us for a return or replacement by the mail address info@terrakami.com on the 24 hours after arrival. Detailing the reasons of your claim and attaching pictures of the damages if it is possible. In case you choose a return we will proceed to refund the order cost in the same payment method used, deducting the applied shipping costs.

Due to the imposibility to get information about Non tracked small parcels, Terrakami could only attend reclamations on undelivered parcels shipped by this option is the package is received back on our warehouse.

PAYMENT

Available payment methods include:

- Bank transfer
The order total amount would be paid by bank transfer to our account, provided after order confirmation. Is needed to include the order number in the transfer information for a correct identification of the payment.

- Credit card or Paypal:
This option would be performed through the Paypal safe gateway.

Any order will be cancelled if no payment confirmation is available after 7 days.

No additional fees will be charged despite the payment method chosen.

This text is and automatic translation of the Spanish terms and condition and may contain mistakes. Please check the original text.